Effective Date: [06/11/2025]
Panacea City Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website www.panaceacity.co.uk. This Privacy Policy explains how we collect, use, store, and safeguard your information.
By using our website or services, you agree to the practices described below.
1. Who We Are
Our website address is: http://panaceacity.co.uk.
Panacea City Ltd is the data controller responsible for processing any personal data collected through this website.
2. Information We Collect
We collect information in three main ways: directly from you, automatically through website usage, and from third parties where applicable.
a) Information You Provide
You may provide personal data when:
- Leaving comments or messages
- Contacting us via forms or email
- Registering for services or accounts
- Submitting CVs, portfolios, and cover letters through our Recruitment / Careers page
- Purchasing products from our e-commerce subsidiaries (e.g., Panacea City Supplies, Garage, Pharmacy)
The types of information include:
- Name, email, phone number, postal address
- Account and login details
- Payment or billing information
- Files, images, or media uploaded to the website
b) Information Collected Automatically
When visiting our website, we may automatically collect:
- IP address and approximate geolocation
- Browser type, device type, and operating system
- Pages viewed, time spent, and clicks or interactions
- Referring URLs and search queries
c) Comments and Gravatar Data
When you leave a comment:
- We collect the data shown in the comment form, along with your IP address and browser user agent string
- An anonymized hash of your email may be shared with Gravatar to display profile images. See https://automattic.com/privacy/
After approval, your profile picture may appear publicly alongside your comment.
d) Media & Uploaded Content
Avoid uploading media files containing embedded location data (EXIF GPS). Visitors may download and extract such information from images or files shared on the site.
e) E-commerce & Transactions
For purchases via our online stores:
- Billing details and payment information are collected securely
- Order history and preferences may be stored for administrative purposes
- Customer support interactions may be recorded to improve service
We do not store payment information unencrypted on our servers. Payments are processed securely through third-party providers.
3. How We Use Your Information
We use personal data to:
- Provide and manage services and products
- Administer accounts, subscriptions, and registrations
- Respond to inquiries, comments, and applications
- Prevent fraud and maintain security
- Analyze usage and improve website performance
- Communicate marketing information, only if you have provided consent
- Comply with legal obligations
4. Data Sharing
We may share your personal information with:
- Service providers for hosting, IT, e-commerce, and payment processing
- Legal authorities where required by law
- Internal departments across Panacea City and subsidiaries for operational purposes
Visitor comments may be checked through automated spam detection services.
5. Data Retention
- Comments: Retained indefinitely to recognize and approve follow-up comments automatically
- Registered Users: Personal information stored in user profiles until account deletion
- E-commerce Data: Retained for 7 years for tax, accounting, and legal compliance
- Recruitment Applications: Retained until the recruitment process concludes or upon request for deletion
6. Your Rights
Under GDPR and UK GDPR, you have the right to:
- Access personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of personal data, subject to legal retention obligations
- Restrict processing of your data
- Object to processing for marketing or legitimate interest purposes
- Receive your data in a portable format
- Withdraw consent at any time for consent-based processing
To exercise your rights, contact us at Info@panaceacity.co.uk.
7. Security
We employ appropriate technical and organizational measures to safeguard personal data, including:
- Encryption of sensitive information
- Secure servers and restricted access
- Regular security audits and monitoring
- Staff training on confidentiality and data protection
8. Embedded Content & Third Parties
Embedded content (videos, images, social feeds) may collect data about you. We are not responsible for third-party privacy practices.
9. Minors
Our website is not intended for children under 13 (or the applicable minimum age). We do not knowingly collect personal data from minors. Data collected inadvertently will be deleted promptly.
10. International Transfers
Some services may transfer personal data outside the UK or EEA. We ensure appropriate safeguards, including standard contractual clauses, for such transfers.
11. Changes to This Policy
We may update this Privacy Policy to reflect legal, operational, or technological changes. Check this page regularly for updates.
Last Updated: [Insert Date]
12. Contact Us
For questions or requests regarding this Privacy Policy:
Email: Info@panaceacity.co.uk
Website: www.panaceacity.co.uk